Cancellation, return and exchanges policy
Thank you for trusting us with your eyewear and/or contacts. All of our products are carefully handled and crafted with the utmost care and precision by either us or our labs and vendors. We hope that you love and enjoy your new purchase and we want you to be completely satisfied with your new eyewear and/or contacts. With all things that are made, situations may occur that may lead you to not being completely satisfied with your purchase. In the event of that occurrence, please review the Cancellation, Return and Exchange policy below.
Cancellation Policy In the event you wish to cancel your order it must be done by 10AM the next business day (Friday next business day will be the following Monday) to receive a full refund. All costs incurred once a prescription order has been started at the lab whether or not completed will be the Customer's responsibility & therefore will not be eligible for a full refund.
Return Policy If for some reason you are not completely satisfied with your prescription eyeglasses (frames and lenses) you may return them for a refund less 50% within 30 days of the date your glasses were purchased. Eyeglasses must be returned in the original packaging and in saleable condition.
Eyewear Exchanges Exchanges for frames are permitted up to 60 days from the date of purchase. Exchanges can be valued up to the same retail price as the original order. If the newly selected frame is price higher, the patient will be responsible for the difference in price.
Exchanges for lenses are permitted up to 60 days from the date of purchase valued at the same retail price as the original order. Under the circumstance that patient wants to upgrade lens designs or features, patient will be responsible for the difference in price.
In the event that changes need to be made to prescription lenses due to the following but not limited to: prescription changes, material or design changes, measurement changes, manufacturer changes and other lens remake issues, we will cover the cost to replace lenses one(1) time within 60 days from the date of purchase at no cost to the patient. No refund or credit will be provided to price adjustments as lenses are being changed at no additional cost to the patient.